Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

Kaihound is a print-on-demand store, which means that all of our products are unique and produced only once ordered. As a result, we do not support returns or exchanges if the customer orders the wrong size, color, or simply changes their mind.

In the event of receiving a damaged product or encountering a manufacturing error, Kaihound offers a free replacement or a refund. To initiate the process, please contact our customer support team within 30 days of product delivery. Reach out to us using our email info@kaihoundstudios.com and provide a clear photo showing the issue. If the issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame may be required for confirmation purposes.

It is the customer's responsibility to ensure that the correct size and color are selected before placing an order. Kaihound will not be held responsible for replacements or refunds if the customer orders the wrong size or color. Please double-check your order details before completing the purchase.

In case of an unsuccessful delivery due to an incorrect shipping address provided by the customer, a partial refund will be issued. We strongly advise you to provide accurate and complete shipping information during the checkout process.

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.